Frequently Asked Questions

Get answers to common questions about Custom Making.

The $50 consultation covers measurements, hair or sample assessment, style selection, cap construction details, pricing estimates, and timeline. Fee secures your appointment and covers workup; it is required to begin planning. Consult fee is non-refundable but applies to final balance if you proceed.

You can choose to supply your own hair or opt for provided premium hair for an additional fee. All incoming hair undergoes quality and cleanliness assessment; if unsuitable, we will advise alternatives or necessary treatments, which may affect cost and timeline.

Typical turnaround is two to six weeks depending on complexity, hair sourcing, cap construction, and finishing. Rush options may be available for an extra fee. Exact timeline is provided at consultation and confirmed when materials and deposit are received.

All payments, including the $50 consultation fee and any deposits, are non-refundable. This policy covers custom work and hair sourcing due to materials and time commitment. We recommend confirming details during the consultation before paying.

Collect clean, dry hair in multiple small, secure braids or ponytails, labeled with name and color details. Seal in a breathable bag, then place in sturdy packaging. Ship with tracking and insure high-value shipments. Exact prep instructions are provided at consultation.

Treat your custom wig gently: wash with sulfate-free products, detangle with wide-tooth combs, air-dry on a wig stand, and use heat protection when styling. Store on a mannequin head, avoid sleeping in the wig, and schedule professional maintenance for lasting shape and natural movement.