Frequently Asked Questions

Get answers to common questions about Prepaid Package / Voucher / Gift Card ($0.0).

To redeem, text your gift card or voucher code to our booking line before your appointment. Include your full name, scheduled date, and any package details. We’ll confirm availability and apply the prepaid value to your service. Keep confirmation text for reference.

If your gift card balance doesn’t cover the full service, you may pay the remaining amount at the salon by card, cash, or another valid payment method. Contact us before arrival to combine payments or adjust services to fit your balance.

Text the voucher or gift card code to the salon number provided during purchase or on your receipt. Include your name and appointment date so we can match it to your booking. We’ll reply to confirm receipt and secure your appointment.

Yes, prepaid packages and gift cards can be transferred with advance notice. Text the voucher details and recipient’s full name and we’ll update the booking. Transfers must be completed before the appointment and may require purchaser authorization.

A $50 fee applies to late reschedules or no-shows to protect our schedule. Fees will be charged to the original payment method or collected in person before future bookings. Please notify us promptly to avoid the fee and preserve your prepaid value.

Voucher expiration varies by promotion and purchase terms. Check the back of your gift card or your receipt for expiration dates. If you’re unsure, text your voucher code and purchase date and our team will verify validity and advise on scheduling options.