Frequently Asked Questions

Get answers to common questions about Deposit - Lateness Fee .

You have a 10-minute grace period. Arrivals after that incur a $20 lateness fee. If you are more than 15 minutes late, the appointment is considered missed and you'll forfeit your $50 deposit.

Yes. Lateness over 15 minutes is treated as a missed appointment and results in forfeiture of the $50 deposit. This policy helps us manage time and fill openings for other clients efficiently.

A $20 fee applies if you arrive after the 10-minute grace period. The fee is charged to compensate for appointment disruption and staff availability.

If lateness causes a reschedule, it will be treated as a cancellation under our policy. That means your $50 deposit is forfeited and you must book a new appointment subject to availability.

Yes, when a client is late beyond the 10-minute grace the $20 fee is applied automatically to the card on file to streamline billing and avoid delays.

Contact us as soon as possible. We review emergencies case-by-case and may waive fees or reinstate deposits at management's discretion. Documentation may be requested to support accommodations, but each situation is handled individually.